When you contact us or request service, we collect the details you give us: your name, phone number, email address, service address, and a description of your water heater issue or project.
We also collect basic technical information automatically when you browse our site, such as your IP address, browser type, device type, pages you visit, and the date and time of your visit.
We use your contact details to schedule service, confirm appointments, provide upfront pricing, and follow up on the work we performed at your home or business.
We use website usage data to improve our site, understand which services people need most, and make it easier for Newport Beach homeowners to reach us.
We may send you service reminders or occasional updates about tankless water heater maintenance. You can opt out of marketing messages at any time.
Our website uses cookies and similar technologies to remember your preferences and keep the site running smoothly.
Cookies help us see which pages are useful and which need work. You can disable cookies in your browser settings, though some parts of the site may not function as intended.
We use third-party analytics tools, such as Google Analytics, to understand how visitors find and use our website. These tools collect anonymous usage data and do not identify you personally.
We may also use scheduling, mapping, or communication tools that process limited information to help us respond to your request and arrive at your property on time.
We do not sell your personal information. We share it only with trusted service providers who help us run our business, such as scheduling platforms or payment processors, and only as needed to serve you.
We may disclose information if required by law, to protect our rights or safety, or in connection with a business transfer. In every case, we share only what is necessary.
We keep your information for as long as needed to provide service, maintain accurate records, and meet legal or accounting requirements.
When your information is no longer needed, we delete it or remove the details that identify you.
We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, loss, or misuse.
No method of transmission or storage is completely secure, but we work hard to keep your data safe and limit access to those who need it to serve you.
You can ask us to access, correct, or delete the personal information we hold about you. You can also opt out of marketing communications at any time.
California residents have additional rights under the CCPA, including the right to know what personal information we collect and the right to request deletion. To make a request, contact us using the details below.
Our website and services are meant for adults. We do not knowingly collect personal information from children under 13.
If you believe a child has provided us with personal information, contact us and we will delete it promptly.
We may update this Privacy Policy from time to time. When we do, we will post the new version on this page with a new effective date.
We encourage you to review this page periodically so you stay informed about how we protect your information.